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Return and Refund Policy

Luxe Rewind accepts U.S. returns for a refund if the return is requested via email at luxerewindinc@gmail.com within 7 days of delivery of an online order (as proven by the tracking number).

A return fee per item applies:

Item Price Return Fee

  • Up to $999 = $25

  • $1,000 to $2,999 = $50

  • $3,000 to $7,999 = $75

  • Over $8,000= $100

Eligibility for Returns To be eligible for a return:

  • Items must be in the same condition as described on the product page.

  • The item must include any authentication certificates, original Luxe Rewind tags, and accompanying accessories (e.g., dust bags).

  • Returns must ship from a U.S. address.

  • Return Process Request a Return: Email us at luxerewindinc@gmail.comwithin 7 days to initiate your return.

Please provide:

  • Your order number

  • Photos of the item in its current condition

  • Proof of delivery Shipping Instructions:

We will provide you with detailed instructions on how to return your item.

All returns must be shipped to our warehouse for inspection and processing.

Important Notes:

  • All returns must be shipped to our warehouse for evaluation.

  • Refunds will be processed back to your original payment method within 7-10 business days after the returned item is inspected.

  • Items showing signs of wear, alteration, or missing components will not be accepted.

For any questions or assistance, feel free to contact us at luxerewindinc@gmail.comThank you for trusting Luxe Rewind, where timeless luxury meets unparalleled service."