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Return and Refund Policy
Luxe Rewind accepts U.S. returns for a refund if the return is requested via email at luxerewindinc@gmail.com within 7 days of delivery of an online order (as proven by the tracking number).
A return fee per item applies:
Item Price Return Fee
Up to $999 = $25
$1,000 to $2,999 = $50
$3,000 to $7,999 = $75
Over $8,000= $100
Eligibility for Returns To be eligible for a return:
Items must be in the same condition as described on the product page.
The item must include any authentication certificates, original Luxe Rewind tags, and accompanying accessories (e.g., dust bags).
Returns must ship from a U.S. address.
Return Process Request a Return: Email us at luxerewindinc@gmail.comwithin 7 days to initiate your return.
Please provide:
Your order number
Photos of the item in its current condition
Proof of delivery Shipping Instructions:
We will provide you with detailed instructions on how to return your item.
All returns must be shipped to our warehouse for inspection and processing.
Important Notes:
All returns must be shipped to our warehouse for evaluation.
Refunds will be processed back to your original payment method within 7-10 business days after the returned item is inspected.
Items showing signs of wear, alteration, or missing components will not be accepted.
For any questions or assistance, feel free to contact us at luxerewindinc@gmail.comThank you for trusting Luxe Rewind, where timeless luxury meets unparalleled service."